Very bad service from Yuppiechef

I have previously enjoyed shopping at Yuppiechef and have bought many big ticket items from them in the past. I was given a Nespresso machine fairly recently as a gift and it has started leaking. I took it in feeling that Yuppiechef would be able to help me. Not a chance! They want proof of purchase, invoices, email addresses etc which I cer*****y don’t have or keep for gifts. And so I cannot have this fixed. Really pathetic service!!!