1 reviews | Active since Oct 2023
Unacceptable Delay in Refund – Yuppiechef Umhlanga
I purchased an item from Yuppiechef Umhlanga on 2 April 2025 and returned it the following day, 3 April 2025. At the time of return, both the store assistant and the manager confirmed that my banking details were correctly captured and verified. However, as of today, I have yet to receive my refund. It was only after I followed up myself that I was told the transaction had not even been processed. I was further informed that the matter was being escalated, yet I’ve received no further communication or update. The excuse provided was that there may have been an issue with the banking details. This is simply unacceptable, as I personally ensured the information was correct, and it was verified again by the manager. Additionally, we use the same banking institution, so once the refund is processed, it should reflect immediately. This experience has been incredibly frustrating and disappointing. Yuppiechef Umhlanga's lack of urgency, poor communication, and failure to follow through on such a simple transaction does not reflect the level of service one would expect from a reputable brand. I hope this matter is resolved urgently, and I receive the refund that is rightfully due to me without any further delays.
We’re truly sorry to hear that your refund did not go through as expected. We've followed up with our accounts team, and they've confirmed that they'll be pushing the refund through today.
Occasionally, refunds can fail due to issues between the bank and the payment terminal — this can also happens with virtual cards or cards nearing expiry. While this isn’t common, we understand how frustrating it can be when it does happen.
We also only received the list of failed refunds from FNB late on Friday, which meant the store team was unaware of the issue until our accounts team was able to verify it.
We really appreciate you bringing this to our attention — it’s helped us act quickly to resolve it for you today.
We’re truly sorry to hear that your refund did not go through as expected. We've followed up with our accounts team, and they've confirmed that they'll be pushing the refund through today.
Occasionally, refunds can fail due to issues between the bank and the payment terminal — this can also happens with virtual cards or cards nearing expiry. While this isn’t common, we understand how frustrating it can be when it does happen.
We also only received the list of failed refunds from FNB late on Friday, which meant the store team was unaware of the issue until our accounts team was able to verify it.
We really appreciate you bringing this to our attention — it’s helped us act quickly to resolve it for you today.