Terrible service overall.

I ordered a pizza cutter from Yuppiechef as they are at the moment the only retailer with stock of this specific pizza cutter that I wanted. As this is a gift for someone and making the payment immediate, as they still had stock online and it ships within 3 days of payment received, I noted that the status of my order had not changed in 3 days, not had any communication form them regarding shipment whatsoever. I then queried this online, only to be told that this item will only be shipped within 16-22 days because they do not have stock. I then spoke to someone from their online team and advised that the reason why I had ordered this item from them is because they had stock, and even after I made payment and my order status had changed to "PAID" it still showed on their website that they still have stock of this specific item. The person I spoke to from their online team was extremely unfriendly and not helpful at all and even suggested that I cancel the order. How long will I now need to wait for my refund as I have sent an email requesting that my order be cancelled but have not received any communication from them. Truly a terrible experience after being told that they have "great" customer service by many friends of mine.I would not recommend them at all.