Terrible customer service and misleading "warranties"

I purchased a 3-piece KAI Shun set mid of last year, with the chef knife falling victim to a chip in the blade shortly after. This set came with an impressive "10 year warranty" attached, so I was initially at ease that it would be resolved quickly. After mailing Yuppiechef I was informed that they would not replace the knife, but rather repair it at a cost of R150.

Shortly after, I was in the process of moving house, so I put the repair on hold for a while. Over the last couple of weeks, I once again pursued the repair, having settled into our new home. What followed was a painful back-and-forth between myself, Yuppiechef and the courier that was meant to collect the knife from me. After promises of collection dates and waiting around for this to materialize, finally the knife was collected.

I then received an email from Yuppiechef, stating that the new cost of repair would be R300. Once again, I accepted, wanting to resolve the issue as soon as possible, so that I could once again make use of my (not by any means cheap) knife for work purposes. Another email then informed me that the knife could only be collected by the manufacturer in February of next year! On top of that, I could only expect to have it returned between mid and late 2020!

I've respectfully declined this offer, not being able to, nor willing to wait on this ridiculous timeframe.

Yuppiechef has rested all responsibility on the manufacturer. This would make sense, but I find it extremely unfair that they are knowingly selling products that carry such misleading warranties and then not contesting it or willing to enforce their proud customer service principles. I have since informed them that they should perhaps inform potential buyers that they could expect to wait up to a year for warranty claims - and then personally pay for it as well.

I have been a long time fan of the service that Yuppiechef provides, but would advise any future customers of theirs to be cautious when opting to do business with them. There are many other online sellers that would jump through hoops to satisfy customers and build valuable long-lasting relationships.