Shocking customer service

Hi Caron, once again we are so sorry about dropping the ball with your order, and that our suppliers ran late with the stock to our warehouse! As mentioned, we have escalated this to our Buying Team, so that the suppliers can definitely be aware of the snowball affect their delays had on your order - once again we are so, so sorry that we could not receive it in the correct shipping lead time, and we always strive to give our top customer service, so we really hope we are able to earn your trust back again. We hope you enjoy your voucher from all of us at Yuppiechef - it is just a small token of apology for your order running late and that we could not fulfil it in time. Once again we are so sorry for the frustrations, and we hope to see you online soon.