Shocking after sales service!

I returned my Phillips coffee machines for a relatively minor repair, more than 2 months ago and still have not got it back. Only feedback I got was after following up as to what was happening. I was then a sent quote for the repairs. After once again following up a few weeks later, as to when I could collect the machine, was I told that there was another issue they forgot to put on the initial quote. I paid the extra amount and then was told there is a delay in getting the part.