Selling used or opened electronic items as new

<p>Received my delivery today, much to my dissapointment, item appears to be either used, second hand or a previously returned item. Box was't seeled. Item wasn't wrapped in plastic, as per all electronics that are sold nowadays. Item was flying loose around box, no polystyrene / plastic. Instructions for item not in plastic. Wires of item not tied like usual electronics.... Box punctured with holes....</p> <p>Please explain and reply. Thanks</p> <p> </p>