Sell non compliant products and then go quiet when you want to return it.

Bought a blender for our customer in Botswana. I asked for the L.O.A, which I'd I'd legal requirement for products manufactured or imported into South Africa. Sales consultant had a " we don't export, it's not our problem attitude", when I got hot under the color he backtracked Nad said he will get it. Got it like 2 to 3 days later. The one had expired.

Emailed them, they said they will get an updated one. As I did not have 3 days to wait, I called the supplier who told me there was no new document.

So I contacted Yuppie chef and told them they need to uplift the product, as it was not compliant and I need a refund.

They are silent now.