REFUND HELL

We returned the coffee machine on Saturday, 6 September and were advised by the store manager(Tshepiso) that they would log with customer service and be in touch regarding the refund which did not happen.

I contacted the store on 9 September and spoke to Bontle at the Sandton store who advised they await feedback from you (customer service) - fast first a month to 6 October we are told the machine isn't faulty and therefore we will not be refunded as per their terms.

Firstly, the individual who assisted us at the Sandton branch demonstrated no knowledge of the operational aspects of the coffee machine in question.

Secondly, at no stage during the transaction were we informed of their return policy or the applicable terms and conditions.(or the 30 day with no communication and poor service)

Furthermore, the coffee machine was returned on the 6th of September, yet communication from Yuppiechef has been forthcoming till now(6 October 2025). In terms of the Consumer Protection Act (CPA), we are afforded certain rights and protections against such lapses in service and disclosure. Given that we did not receive any demonstration of the product and that the return was effected within a reasonable period, we are well within our rights as consumers to seek recourse/refund as the product IS NOT fit for purpose!