R4,000 food processor performs poorly – manufacturer dismisses concerns instead of resolving them

I purchased the Kenwood MultiPro One Touch Food Processor from Yuppiechef for approximately R4,000, expecting the quality and performance advertised. It is specifically marketed as a “One Touch” machine with ice-crush technology, yet I have been told that the poor processing performance I experienced is essentially due to how I am using it. I am being advised to repeatedly stop the machine, sc**** down the bowl, push ingredients towards the blades, use smaller batches and add liquids first — the exact kind of workarounds I was trying to move away from when I invested in a R4,000 appliance rather than another R500 blender. After waiting approximately 30 days for the appliance to be assessed, I was simply told no mechanical fault was found, without addressing whether the machine actually performs to the standard reasonably expected from what it is advertised to do. I find this response extremely unsatisfactory and have therefore escalated the matter to the Western Cape Consumer Protector and continue to request a refund.