Poor costumer service

I placed an order on the 21st of May. Since then I have not received my order. I have tried to contact the customer service line directly only to be placed on hold indefinitely, I have sent emails only to receive an automated response. On the 7th of June I received a message to expect delivery within 1-3 days, it is now 10days later. It would have been disappointing to wait so long as it was a gift and the birthday has passed(I had to buy another gift instead) but I would have tried to understand if they communicated this to me. But being unable to reach anyone with queries or receive any feedback is unacceptable, even more so when I saw how quickly they are able to respond on this platform.