PLEASANT SURPRISE.

TWO YEARS AGO I PURCHASED A SHOO AWAY FROM YUPPIECHEF WILLOWBRIDGE SHOPPING CENTRE IN CAPE TOWN. IT WORKED WELL, BUT ABOUT 8 MONTHS AGO, IT STOPPED WORKING. IT WAS OUT OF GUARANTEE. HOWEVER, A WEEK AGO WE VISITED YUPPIECHEF TO ASK WHETHER IT COULD BE REPAIRED AND WE COULD NOT BELIEVE THE WONDERFUL ATTITUDE OF THE STAFF WHO WE COULD SEE WERE EAGER TO ASSIST. THEY IMMEDIATE OFFERED TO SEND THE SHOO AWAY FOR REPAIRS. THE FOLLOW UP WAS AMAZING, WE WERE KEPT INFORMED ABOUT PROGRESS. AND THEN MUCH TO MY SURPRISE, ALTHOUGH OUT OF GUARANTEE, THE DEFECTIVE APPLIANCE WAS REPLACED FREE OF CHARGE. THIS STOOD IN SHARP CONTRAST WITH MOST OTHER COMPANIES WITH WHICH WE HAD BAD EXPERIENCES, NO HELP - AND IT IT WAS GIVEN, IT WAS GIVEN RELUCTANTLY. I WOULD HIGHLY RECOMMEND YUPPIECHEF WILLOWBRIDGE - 100%A THANK YOU YUPPIECHEF STAFF.