PATHETIC SERVICE

So I placed an online order for a Chrstmas Bloedlemoen gin bottle on the 6/12/19 on the 20/12/19 i got a call to tell me my parcel had been damaged and they had no more stock to send me a new one. This was a Christmas gift that NEVER ARRIVED so i asked for a refund of R 349.00 on the 20/12/19. It is now the 15/01/2020 and I still have NO REFUND after numerous call to a Mr Keenan Ruiters from their accounts department. SO HOW MUCH LONGER DO I NEED TO WAIT FOR MY REFUND!!!!!