Pathetic service!!!!!!

I'm soo annoyed with Yuppiechef. Bought a kettle on the 17th December and it was only delivered on the 27th. Discovered after it was delivered that it was broken. Logged a return and refund the same day for pick up on the 30th December as I would be returning to work soon. No pickup happened on the 30th when I enquired I was told that there was a system glitch and pick up would DEFINITELY be done on the 31st. Guess what??? I'm still sitting with the ****** kettle. Need this thing to be picked up ASAP so that you can process my refund and I can buy another kettle elsewhere.