Order delayed by a month, no communication

I am so disappointed in Yuppiechef today, after having had nothing but great experience with them in the past I have had to cancel an order that I placed with them a month ago and I have still not received. This is the first time I have had to engage with Yuppie Chef's customer services and sadly my experience has been very dissapointing. I appreciate that we are all currently working under very difficult circumstances adapting to lockdown regulations however I still expect good customer service and feedback when I have an issue with an online order that just requires communication. I have repeatedly stressed the importance of informing me of potential delays with my order to enable my to make alterantive temporary arrangements and every passing week I end up having to contact Yuppiechef only to be told a new date. At no point do they make a note on my account, keeping record of previous requests. Instead every email, phone call or online chat is like starting over. Today I gave up, I have no choice but to request a refund and start over somewhere else.