JM
John M

1 reviews | Active since Jul 2014

04 Apr 2015, 09:04

No Delivery leads to ruined birthday

On the 28th of March I placed an order with Yuppiechef for my mothers birthday gift. On the 30th of March they sent me an e-mail that my parcel is on its way and that I would be able to track my parcel online. The courier company that were responsible for the delivery of my goods was Aramex. On the morning of the 2nd of April I phoned the Kimberley branch of Aramex and they informed me that they could not get hold of my parcel as it had not arrived from the Johannesburg branch yet. I phoned the Cape Town branch and a couple of minutes later they phoned me back to tell me that they were able to find my parcel and that it is out on delivery. I phoned the Kimberley branch again to confirm this and Frank indicated that it's correct. I got off from work at 10:00am on Thursday and went home. We had a lot of family members over and there were a lot of people at home. At about 14:00 I phoned again and they told me the parcel was on its way. It never came. This morning I read online that they were unable to deliver the package as no one was home. It is the day of my mothers birthday. I'm phoning all Aramex offices and no one is picking up. What do I do now? I am devastated.

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