No communication after online return 3 weeks ago

Extremely disappointed with the service I’ve received from Yuppiechef. I returned a defective Nespresso coffee machine 18 December due to issues with low coffee flow and a weak frother. Collection only happened a week later, no communication as to the delay and I’ve had no feedback or updates since.

The lack of communication and delay in resolving this matter is unacceptable, especially given the reputation Yuppiechef has for quality service. I expected better and am still waiting for a resolution despite multiple follow ups where I've been advised of receiving a call back from their after sales team.

I'm not sure if they have a ranking system or loyalty scoring in their service and perhaps I'm a low value customer since only buying from them only three time?