Making the scale from scratch

Hello Luke, Thank you for taking the time to share your experience with us. We truly appreciate the feedback. I’m very sorry for the confusion and inconvenience caused regarding your recent order for store collection. While it may seem similar, our store collection option is not a click-and-collect service. All online orders are packed and dispatched from our Cape Town warehouse, and delivery to the selected store generally takes 3–4 working days. Our full transit times can be viewed in our Help Centre. As your order was placed on Sunday, 16 November, a day when our warehouse is closed, it could only be processed, packed and handed to the courier on Monday, 17 November. The good news is that your order is scheduled to arrive at the store today, and you’ll receive an email as soon as it has arrived and is ready for collection. Once again, we’re truly sorry for any misunderstanding or inconvenience caused, and we appreciate your patience and understanding.