RP
Ruan P
1 reviews | Active since Aug 2025
22 Aug 2025, 10:07
Lackluster Service and Performance
We bought a Miele Coffee Machine online on Sunday that was "Ready to Ship" (which meant on the lower end of the 3-5 days being Wednesday) with delivery to a Sandton Store. Fast Foward to Friday, no one (not the Sandton Store or Online) is able to confirm when the Coffee Machine is expected to arrive at the shop. Unacceptable that you sell high value items yet the infrastructure to track these items are so lackluster.
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Yuppiechef's replyOfficial
22 Aug 2025, 10:43Hi there,
We’re so sorry for the inconvenience and frustration this has caused. One of our agents is currently following up with the couriers regarding your Miele Coffee Machine and will be in touch with you via email shortly with an update. Thank you for bringing this to our attention. We truly appreciate your patience while we work on resolving this for you.
We’re so sorry for the inconvenience and frustration this has caused. One of our agents is currently following up with the couriers regarding your Miele Coffee Machine and will be in touch with you via email shortly with an update. Thank you for bringing this to our attention. We truly appreciate your patience while we work on resolving this for you.
Yuppiechef's reply22 Aug 2025, 10:43
Official
Hi there,
We’re so sorry for the inconvenience and frustration this has caused. One of our agents is currently following up with the couriers regarding your Miele Coffee Machine and will be in touch with you via email shortly with an update. Thank you for bringing this to our attention. We truly appreciate your patience while we work on resolving this for you.
We’re so sorry for the inconvenience and frustration this has caused. One of our agents is currently following up with the couriers regarding your Miele Coffee Machine and will be in touch with you via email shortly with an update. Thank you for bringing this to our attention. We truly appreciate your patience while we work on resolving this for you.