How excellent staff can turn a bad situation around.

I order some items online that were on special. When it came time for shipment, I was advised that they have in fact run out stock of the specific item (I needed 7 but they only had 2 left).

Although I was disappointed at the situation, I cannot express enough how impressed I am with the service I received from one of the staff members, specifically Natachja De Weber. I first asked to wait for the new stock, then sent another email changing my mind, deciding on a refund of the 5 items and for them to send the 2 in stock. I then changed my mind again and asked for a full refund. Unfortunately, this meant Natachja had to run around to the dispatch and stop the shipment that was about to leave. Although I was completely messing her around, she continued to be incredibly professional, friendly and extremely apologetic, for something that was not really in her hands. I wish all South African companies I deal with had someone like Natachja, as she makes it an absolute breeze. I AM HIGHLY IMPRESSED and would recommend YuppiChef to all my friends, purely based on the service she has provided.