Frustrated!

I ordered some sofa throws online and when they arrived they had sent the wrong colour to what I had ordered. I called immediately to explain and was told there was a simple process to return them. The process is not simple at all! I have to register and create a login! Just not sure why I have to do all this work when it wasn’t my mistake!?! This is a busy time of year for me and I just don’t have the time 🫣