Faulty Fieldbar Gin Trunk, Yuppiechef refusing to refund or Exchange product

On Sunday 1st June, I visited the store in search of a grey Fieldbar Gin Trunk. I was informed by the staff that the item was not available in-store, and the system confirmed this. I was about to leave when a staff member ran after me to say they had one unit in the back, which had supposedly been delivered to the store by mistake.

I was thrilled to find the exact product I wanted and purchased it on the spot without hesitation. Upon arriving home, I registered the product and placed it in storage. However, yesterday, 7 June 2024, when I unboxed the item for the first time, I was shocked to find the handle falling off as I attempted to use it.

I immediately called the store and spoke to Stephanie, who initially said I could bring it in for an exchange. However, when I visited the store on 8 June, I was told by Bayanda, that this was not possible, and my only option was to have the item repaired.

I want to make it very clear: * I purchased a new product, at full price, with the expectation that it would be in perfect condition. * I was never informed that this item may have been a return or damaged. * The fact that it was not showing in your system and was kept "at the back" raises serious concerns about whether this product was previously returned due to a defect. To be told I now have to keep a repaired item, which I did not break is unacceptable. Yuppiechef is being unreasonable and doesn't want to refund or exchange the product.