Don't shop from Yuppiechef during lockdown.

ORDER NO. YC*** RETURN ***

I ordered a white Nespresso coffee machine on the 26th of May, given that it's lockdown, processing times are longer than usual & they warn you about this during the order process: that's cool, appreciate the heads up!

My machine arrived on the 4th of June, problem is they sent me the wrong colour. I mailed Alison Johannisen (customer rep who had mailed me to confirm that my order was received) on the 4th June when the incorrect item was delivered to let her know what happened and request that the correct item be delivered. I am yet to receive a response from her or anyone at Yuppiechef.

They have a client service number which they ask you to call should you need to get hold of 'a real person.' I have tried this number ***/***9) multiple times to no avail. One is able to leave a message on the 021 version of the number, which I have done, but still no response. The 0861 number doesn't even ring.

I have logged a return on their website and upon doing so there's a notice stating that they won't be processing returns during lockdown...had I known that I was purchasing from a company who is not processing returns, I would NOT have gone through with the order. Furthermore, there is no option in their 'return reasons dropdown' which says 'I received the incorrect item.'

It is completely unacceptable that Yuppiechef continues to take orders from people knowing full well that should anything be wrong with the item, they won't replace while we're in lockdown. We have no idea when lockdown will be lifted, so this is a ludicrous position to take from an online retailer.

Takealot processes returns, why can't Yuppiechef do they same?

The most frustrating thing about the whole process is Yuppiechef's lack of customer service. Yuppiechef is supposed to be a premium online retailer, I chose them for this reason over purchasing the item from TFG & I regret this decision SO much.

At this point I don't want to purchase the machine from them at all, I just want my money back so that I never have to deal with this company again.