Disgusting service

I had been waiting for a particular Philips Airfryer to come into stock which according to Yuppiechef’s website was out of stock. It eventually came into stock & so I ordered it on Mon 4 Feb. The website stated ‘In stock, ships to you in 4-6 days. On Wed 6 Feb I was emailed to say there was a ‘small hiccup in sending off my order due to a delay with one of our suppliers’. On Fri 8 Feb I followed up on my order & received an email to say supplier has confirmed they will deliver item towards middle of next week. On Wed 13 Feb (middle of next week) I followed up again & this time was told they have escalated the matter & the supplier has confirmed delivery on Monday. On Mon 18th I followed up again & was told it had been escalated again & now they will deliver within 48 hours. 48 hours later (today) I followed up again & have now been told it still hasn’t arrived & that they are getting ‘nowhere with the supplier’ & once they have more ‘clarity’ they will send me an update!!!

This complete lack of service is totally unacceptable. Not only have they broken promise after promise, but they clearly don’t value their customers or taking this matter seriously. Not once have they contacted me to give me an update - it is always after I have emailed them on the day they ‘promsied’ the item would arrive.

You cannot make promises to your customers that your cannot keep & whoever their ‘suppliers’ are clearly don’t value their business to keep letting them down like this & I would hope they would associate themselves with such suppliers as they will lose even more customers than just myself.