Customer service? Maybe eventually.

Two weeks ago we returned an item to the Ballito store that clearly had a factory fault (non-stick coating blistering after having been used 3 times and following washing instructions). The store was unable to either return our money or provide a credit as it had to go to customer service (not sure why as the product had a warranty?). We were assured that we would be contacted shortly and a voucher would be issued (having expressed concern that this issue would just disappear without trace). Well, here we are two weeks later and having returned to the store today all the manager could say was that she would contact customer service tomorrow. This is a store that places itself as a high end, high tech shopping experience and yet it can’t get basic things like this right. We will continue to wait for them to contact us as it should not be our job to chase up their customer service function.