AS
Andries S
1 reviews | Active since Aug 2023
20 Jan 2025, 21:13
Broken Kitchenaid from Yuppiechef or Takealot - who knows
Is it standard practice for Yuppiechef to sell products from Takealot? We ordered a KitchenAid in-store, but beyond the delivery issues and empty promises from the salesperson, the product we received was broken and had a Takealot tag on it. We'll be returning it to the store, and hopefully that will go smoothly, but what the hell is up with that? Super concerning.
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Replies (2)
Yuppiechef's replyOfficial
23 Jan 2025, 08:52Hello Andries,
Thank you for reaching out to us.
We sincerely apologise for the trouble caused when receiving a KitchenAid product with another retailer's tag.
We’ve already reached out to the supplier to investigate what might have caused this mix-up. Our aftersales team will be in touch with you soon to assist and resolve the matter.
Thank you for your understanding, and we truly appreciate your patience.
Have a lovely day further.
Thank you for reaching out to us.
We sincerely apologise for the trouble caused when receiving a KitchenAid product with another retailer's tag.
We’ve already reached out to the supplier to investigate what might have caused this mix-up. Our aftersales team will be in touch with you soon to assist and resolve the matter.
Thank you for your understanding, and we truly appreciate your patience.
Have a lovely day further.
Yuppiechef's reply23 Jan 2025, 08:52
Official
Hello Andries,
Thank you for reaching out to us.
We sincerely apologise for the trouble caused when receiving a KitchenAid product with another retailer's tag.
We’ve already reached out to the supplier to investigate what might have caused this mix-up. Our aftersales team will be in touch with you soon to assist and resolve the matter.
Thank you for your understanding, and we truly appreciate your patience.
Have a lovely day further.
Thank you for reaching out to us.
We sincerely apologise for the trouble caused when receiving a KitchenAid product with another retailer's tag.
We’ve already reached out to the supplier to investigate what might have caused this mix-up. Our aftersales team will be in touch with you soon to assist and resolve the matter.
Thank you for your understanding, and we truly appreciate your patience.
Have a lovely day further.
AS
Andries S's updateReviewer Update
28 Jan 2025, 12:15Hi there. The situation is still not resolved. According to the store, the supplier mixed up and sent us a model that was originally sent in for repairs - with a takealot tag on. The status of our order has been stuck on "arrived at supplier" for a while now. I would have expected Yuppiechef to expedite the order to resolve the issue.
AS
Andries S's update28 Jan 2025, 12:15
Reviewer Update
Hi there. The situation is still not resolved. According to the store, the supplier mixed up and sent us a model that was originally sent in for repairs - with a takealot tag on. The status of our order has been stuck on "arrived at supplier" for a while now. I would have expected Yuppiechef to expedite the order to resolve the issue.