Bitterly Disappointed

Bought two of feather down pillows as well as two same range single duvet inners for our kids. Pillows had a strange 'damp chicken' smell (duvet inners were fine) which we hoped would dissipate with airing and time. This didn't help. Then washed them according to care instructions. This didn't help either. Eventually managed to return them and was told that they needed to be assessed by the manufacturer. Feedback provided was that they were not returnable as they arrived still wet post washing. This was nonsense as we'd washed them more than a week previous. Yuppiechef customer service then said they'd revert to manufacturer. New response was that too much time had passed and that they should have been returned earlier. I spoke with the Yuppiechef customer service team lead who promised to re-engage with the manufacturer and call me back. I am yet to receive the call back. So disappointed with Yuppiechef (Mr Price influence?) - I bought the pillows from them because of their [previous] reputation to be reputable and customer centric. Customer service however, merely passes messages back and forth and don't follow up on commitments. I'll not be returning to the store anytime soon and you should think twice before spending at Yuppiechef.