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Musandiwa M
1 reviews | Active since Nov 2011
04 Jun 2020, 13:10
Bad service coupled with atrocious communication
I ordered beers on the 21st of April and then placed the same order on this past Sunday. I went to track my order only to find that there is no stock for the beer and now I must try and get something else, yet the didn’t think it was important for them to let me know. I’ve tried to call they call center with no luck, I’ve sent an Email which has been ignored. I mean it’s either they drank the beer during lockdown or sold it to someone who’s business is more valuable to them. As a first time customer it’s unlikely I will be shopping with them anytime soon. All I want now is my refund so can you please process my refund so I can move on
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Replies (2)
Yuppiechef's replyOfficial
05 Jun 2020, 12:13Hi Musandiwa. We're really sorry to have let you down with your last order, it is certainly not how we wanted your first order with us to be. Our Customer Support agents will refund you for your order. Note that refunds get processed on Monday, Wednesday and Fridays and could take 3 days to reflect.
Yuppiechef's reply05 Jun 2020, 12:13
Official
Hi Musandiwa. We're really sorry to have let you down with your last order, it is certainly not how we wanted your first order with us to be. Our Customer Support agents will refund you for your order. Note that refunds get processed on Monday, Wednesday and Fridays and could take 3 days to reflect.
Yuppiechef's replyOfficial
05 Jun 2020, 12:25Hi Musandiwa, Your refund has been processed and should take place today or Monday. You will receive an email as soon as the refund has been processed. The funds will reflect into your bank account within 5 working days from there.
Yuppiechef's reply05 Jun 2020, 12:25
Official
Hi Musandiwa, Your refund has been processed and should take place today or Monday. You will receive an email as soon as the refund has been processed. The funds will reflect into your bank account within 5 working days from there.