JR
Johan R
1 reviews | Active since Oct 2018
17 Dec 2024, 14:28
Bad service
I bought an item from Yuppiechef on 7/12/2024. When I ordered and paid for it, their system showed one item in stock and delivery would take 2-3 working days. I had to make several enquiries on what the status on delivery was. It was only delivered on 17 December 2024. Upon ordering they had the option for a personalized gift message and wrapping. None of this was done. I will not buy from them again
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Yuppiechef's replyOfficial
19 Dec 2024, 13:14Hi Johan, Thank you for sharing your feedback with us. We are truly sorry to hear about the experience you’ve had with your recent order, and we deeply regret the inconvenience caused.Indeed, your order was placed on the 7th of December however, there was an unexpected delay in our warehouse due to a system error. Unfortunately, this impacted several orders, including yours. We understand how frustrating this must be, especially when expectations were not met.
We would also like to extend our sincerest apologies for no gift card being added to your order. We truly understand the frustration this has caused, and we acknowledge that we have dropped the ball in this instance. This is absolutely not the level of service that we strive to provide at Yuppiechef, and we are actively working to ensure that this doesn’t happen again.
Please know that your concerns are important to us - We value your business and your feedback, and we are committed to improving our service moving forward. If there is anything else we can assist with, please reach out to us. Wishing you a lovely day further!
We would also like to extend our sincerest apologies for no gift card being added to your order. We truly understand the frustration this has caused, and we acknowledge that we have dropped the ball in this instance. This is absolutely not the level of service that we strive to provide at Yuppiechef, and we are actively working to ensure that this doesn’t happen again.
Please know that your concerns are important to us - We value your business and your feedback, and we are committed to improving our service moving forward. If there is anything else we can assist with, please reach out to us. Wishing you a lovely day further!
Yuppiechef's reply19 Dec 2024, 13:14
Official
Hi Johan, Thank you for sharing your feedback with us. We are truly sorry to hear about the experience you’ve had with your recent order, and we deeply regret the inconvenience caused.Indeed, your order was placed on the 7th of December however, there was an unexpected delay in our warehouse due to a system error. Unfortunately, this impacted several orders, including yours. We understand how frustrating this must be, especially when expectations were not met.
We would also like to extend our sincerest apologies for no gift card being added to your order. We truly understand the frustration this has caused, and we acknowledge that we have dropped the ball in this instance. This is absolutely not the level of service that we strive to provide at Yuppiechef, and we are actively working to ensure that this doesn’t happen again.
Please know that your concerns are important to us - We value your business and your feedback, and we are committed to improving our service moving forward. If there is anything else we can assist with, please reach out to us. Wishing you a lovely day further!
We would also like to extend our sincerest apologies for no gift card being added to your order. We truly understand the frustration this has caused, and we acknowledge that we have dropped the ball in this instance. This is absolutely not the level of service that we strive to provide at Yuppiechef, and we are actively working to ensure that this doesn’t happen again.
Please know that your concerns are important to us - We value your business and your feedback, and we are committed to improving our service moving forward. If there is anything else we can assist with, please reach out to us. Wishing you a lovely day further!