IF
Inga F
1 reviews | Active since Jun 2018
24 Mar 2023, 10:28
Bad customer service
Received a faulty diffuser and sent it back. They received it on the 27th of February, today is the 24th of March and I still do not have the new unit. Surely that’s a joke?
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Yuppiechef's replyOfficial
24 Mar 2023, 12:26Hello Inga,
Thank you so much for your feedback -
Firstly, we are terribly sorry that your experience thus far has been less than great and that a faulty unit was received. We strive to always provide the very best service along with quality products and we appreciate every opportunity to improve.
We have since actively been working on getting more of these diffusers into our warehouse to send you a replacement and we are terribly sorry that there was lengthy wait for this.
One of our agents have been in touch with you via email and our team are arranging to send you the upgraded version of this unit at no extra cost which we have readily available in our warehouse.
You should be receiving your tracking information shortly and we hope your new diffuser brings a lovely feel to your home!
Once again, we are so sorry that the ball was dropped and we will definitely use your experience to better guide training for our team and hopefully we will delight you in all aspects in the future!
Yuppiechef's reply24 Mar 2023, 12:26
Official
Hello Inga,
Thank you so much for your feedback -
Firstly, we are terribly sorry that your experience thus far has been less than great and that a faulty unit was received. We strive to always provide the very best service along with quality products and we appreciate every opportunity to improve.
We have since actively been working on getting more of these diffusers into our warehouse to send you a replacement and we are terribly sorry that there was lengthy wait for this.
One of our agents have been in touch with you via email and our team are arranging to send you the upgraded version of this unit at no extra cost which we have readily available in our warehouse.
You should be receiving your tracking information shortly and we hope your new diffuser brings a lovely feel to your home!
Once again, we are so sorry that the ball was dropped and we will definitely use your experience to better guide training for our team and hopefully we will delight you in all aspects in the future!