SM
Saabirah M
1 reviews | Active since May 2017
04 Jun 2025, 16:12
Bad
This the second experience I had with them where they changed the delivery address and blamed me for it!!! I sent them the proof that the CORRECT address was added but they continue to be arrogant about it. Not a good shopping experience
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Replies (1)
Yuppiechef's replyOfficial
06 Jun 2025, 13:24Hi Saabirah,
Thanks so much for your feedback, and for giving us the chance to make things right.
We're really sorry for the frustration this caused. We understand how disappointing it is when your order doesn't arrive as expected, especially when you've made sure the details are correct.
After chatting with you, we removed the incorrect address from your profile and got a replacement order sent out straight away.
We're currently looking into how this address issue happened, as it’s important to us that we understand where things went wrong and make sure it doesn’t happen again.
Thanks so much for your feedback, and for giving us the chance to make things right.
We're really sorry for the frustration this caused. We understand how disappointing it is when your order doesn't arrive as expected, especially when you've made sure the details are correct.
After chatting with you, we removed the incorrect address from your profile and got a replacement order sent out straight away.
We're currently looking into how this address issue happened, as it’s important to us that we understand where things went wrong and make sure it doesn’t happen again.
Yuppiechef's reply06 Jun 2025, 13:24
Official
Hi Saabirah,
Thanks so much for your feedback, and for giving us the chance to make things right.
We're really sorry for the frustration this caused. We understand how disappointing it is when your order doesn't arrive as expected, especially when you've made sure the details are correct.
After chatting with you, we removed the incorrect address from your profile and got a replacement order sent out straight away.
We're currently looking into how this address issue happened, as it’s important to us that we understand where things went wrong and make sure it doesn’t happen again.
Thanks so much for your feedback, and for giving us the chance to make things right.
We're really sorry for the frustration this caused. We understand how disappointing it is when your order doesn't arrive as expected, especially when you've made sure the details are correct.
After chatting with you, we removed the incorrect address from your profile and got a replacement order sent out straight away.
We're currently looking into how this address issue happened, as it’s important to us that we understand where things went wrong and make sure it doesn’t happen again.