Appalling Customer Service from Simone

Absolutely appalling customer service from Simone and when i did not want to get of the phone quick enough she just decided she had enough of me and cut my phone call, She also refused to give her name and i had to call back to get it. She would have given me her name should she have known she treated me in a courteous manner. The whole conversation was a feeling of - why are you wasting my time. Terrible I mean why bother with after care service once you received payment apparently.