Almost two month delay on repair and I'm still waiting

I have been communicating with Yuppiechef from the 18th of July 2025, to collect my coffee maker. What happened was the coffee maker's gear inside broke and caused the brew unit also to explode.

The coffee maker was just, just still under warranty and I asked for a repair instead of a replacement. They collected on the 23rd of July 2025, since then it was me asking for updated and one email stating that I'm very lucky that they are going to replace the brew unit for free as they usually do not cover accessories.

Anyways fast forward it is now the 3rd of September 2025 and every time I ask for an update they are waiting for a specific part from the supplier that they just do not seem to get. I am really hard trying to keep it polite.

I have been threatened of I'm not sure what you can call it for staying in my lane seeing the brew unit that broke as a result of they gear malfunctioning will be added for free by the supplier even though I'm not entitled to it.

I have gotten a response today they are still waiting to hear from the supplier since the 25th of August 2025.

I am beyond desperate and very disappointed, I can urge everyone reading my post to stay clear of Yuppiechef and rather go to Takealot.

I am really shocked with the aftercare service.

I am sure I won't hear anything for another month or so. Even though I did ask for a replacement seeing they are struggling for two months now to get a replacement part, it looks to me is a no go.

If I were to have purchased my R12 999 Item at any other business I am sure it would have simply been replaced or fixed in two months.

It is just not worth buying at Yuppiechef.

I am probably going to get another threatening email or a delay response. What's new?