14 Emails Later

I decided to order a set of 6 glasses from Yuppiechef and found some I liked on the Google website - priced at R699.00 delivery included. When I placed the order there was a delivery charge and I queried this with them, I received an email saying that any item under R700.00, did not include delivery charges. I then took a screenshot of the Google Add and was told that they would take it up with Google and their marketing Dep. they would not be charging for delivery. They said I should order and send through the code so that they could add the no charge to the paperwork. I received a non-payment notice over the weekend and I paid and sent them a screenshot of the payment - I was then informed it had to be in PDF format - even though it was same Bank to Bank. I’m old so that was not going to happen and I must admit James was very helpful. 14 emails later I was informed that they had no stock and would have to bring the item from the Cape, no happy - but agreed as this is a Birthday Gift. Today once again I received a mail for non payment, James assured me they are working on it BUT really this is exhausting and unnecessary, on one platform they state one thing and on their website it says something else. The Guys in the Customer Service Department have been very professional - especially James, but the companies policies and actual service is bad. I will not be putting myself through this stress again. Wake- up - your customers are important and times are tough.