I want my money back, I have not received my order

Mamthi Ntombi Spambo III

I have placed an order at Yoni Steaming on the 31st May 2021 it's been 3 weeks now, I haven't received my order yet. I have made follow ups via email, WhatsApp, FB inboxes but they are not replying to any of my queries... I made a payment of R850 ordering a Fertility combo.. I have proof of payment. I think I have been ****med