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Santie E

1 reviews | Active since Feb 2016

10 Feb 2016, 08:38

Yellodata MTN

The consultant phoned me and as a value added client I qualify for the 1G @ R59 deal. During the telephonic sale I informed the salesman that I an currently using a Nokia 525, he said it is also 4G compatible, the money was debited out of my bank, and no data received. I also made it clear if the debit order is separate from my Cell phone invoice I do not want the service. I emailed specs of the phone to them proving the phone is only 2G and 3G enabled. <br> <br> Needless to say after they admitted that they would refund me as they listened to the recording I am still waiting for my money. I have reported them to ICASA, they are currently investigating the matter. All the confirmations of them being in the wrong is in writing, even the confirmation that I will be refunded by Friday 5 February 2016. Today is the 10th and still nothing. <br> <br> Claudette from Yellodata confirmed by details... bank account, when the debit was done (confirmed twice) and the confirmation that the funds will be refunded by the end of the week (the week ending 5 February)<br> <br> The last email from them she said that I will get an email when it is done..... I have received noting to date!

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Replies (1)
Yellodata
Yellodata's reply01 Apr 2016, 17:16
Official
Hello SantieEst,

We do apologise for the unsatisfactory service and inconvenient caused. It is sad that you had to cancel.

Warm Regards
Yellodata Team