Utter Incompetence

<p>I have cancelled this data service in January but till this day these people are still debiting my acc.</p> <p>I've been emailing bankstatements requesting for refunds, which according to them were to take up to 21 days. Needing my money back asap I went to my bank and reversed the amount.</p> <p>Staff I've been in contact with confirm the account was cancelled in January...Uhhm I suspect they dont know how to stop tracking bank accounts.</p> <p>Quite sad that a reputable brand like MTN would associate with such an imcompetent bunch.</p> <p>I am now forced to change my bank acc as its so frustrating to reverse the amount and pay the fees related.</p> <p>Is there a council or ombudsman you can report this as unfair business practice?</p>