********* business practice

<p>Good Day, I took a package with Yello data in December 2015, what a mistake.</p> <p>I was called by Yello Data, to add an extra R59 for my number, and was explained that if my data is finished with MTN I change the data settings to Yello data and then receive an extra 500MB but once the 500MB is finished I would need to switch back to myMTN. I was now debited by an amount of R290.47 which is totally unacceptable, this not what I agreed to. I was advised that after the 500MB is finished it is finished, because if the 500MB was finished it would not allow me to surf the internet until I switch back to myMTN. After calling their very unfriendly call centre this morning I was advised that it was open package and I got billed out of bundle which is bull****!! Because that is not what was explained when I took the package. I was informed that I get 500MB for R59, and when it is finished it stops you can’t go over. The man at the call centre "Siza" said they will not refund me as it is in their websites terms and conditions. I checked after and it is indeed there but the fact that this is not told to customers upfront when agreeing to the deal is highly *********. Luckily the banks do allow a debit order reversal so I have taken back the money they tried to *****. His Supervisor "Zanele" was also conveniently not around and I was told she would only be coming in later in the day.</p> <p>Hope this message can serve as a warning to others before accepting any deal with MTN Yellodata as I have no faith that they will try do anything to resolve this matter</p> <p> </p> <p> </p>