********* Business Practice

I was approached by a call centre YelloData agent offering a 3G for R129 per month which was a good deal, I signed for the order my account was to be debited on the 15th August but the 3G was to be received a day or 2 after signing the deal on the 28th July 2017.

No 3G was loaded on my cell number until I decided to call when the debit went through on the 15 August, I was told by the agent since I was on prepaid I don't qualify only contract clients quality. This information I wasn't told initially, now when the service has to be provided I don't qualify! It is clearl that the Yellodata agent was after the commission, as long as he can sign as many people as possible to the point of misleading the consumers. To remedy the situation the account was cancelled by Yellodata and I was told to write a letter and after 21 working days my R129 will be refunded. Which was done.

September 15, my account was debited again but I had a stop order and same story I was told by the Yello data agent I must write a letter, the agent said "we promise in October account wouldn't be debited". October 15 came, account was debited R258.

This morning 17 September Yello data agent tells me I need to screen shoot my statement email it to Yellodata after 21 working days I will get my refund.

This whole situation is frustrating, it is becoming clear the whole MTN system is designed to delay the refund and any opportunity to debit your account is there, they will shall do so.

And mind you there is no service has been rendered by MTN but my account is being debited. Account number: YD - ********** 0 and the case number given by MTN ********** 3.