Stay away from Yellodata! THEY ARE ******

I took this offer last year where I was informed I will be paying R99 per month for data. The agent informed me that there are no extra charges. I then called in to query this as I felt it was of no use and asked a consultant to cancel the product. The agent informed me that I need to pay an amount of R400 before I can cancel and was told that it was for the data I used and I didn't make use of the product. I requested that they send me proof that I used that amount of data and also call recordings where I was informed that extra amount will be added. I sent an email requesting the information on the 26/07/2017 and received a response on the 16/08/2017. I sent another email on the 16/08/2017 and received a response on the 13/09/2017. I responded on the same day and received a response on the 11/10/2017. Why have a support email when u get a response a month later. My account was debited again with about R600 which I reversed and again in November about R800 which I reversed as no one can explain or even send me proof that I owe that amount of money. My account is still being debited with an amount of R99 as I was informed that they cannot cancel until I pay the amount the confirmed which is BULL….!!!

If I owe that amount for "data I used" why can I not get proof or even the call recordings? I sent emails asking for the above and was just informed to check my balance by logging on to the Yello data website which just gives the amount of data you have left. I WANT THIS SORTED OUT AS IT IS CREATING A BAD CREDIT RECORD AS I KEEP REVERSING THE AMOUNTS YOU GUYS DEBIT FROM MY ACCOUNT WITHOUT MY AUTHORIZATION!!!!