Nonsense company

Alice Van de Merver told me that my number is not registered on yello data. I have sent an email to the support@yellodata and got response a month later from Khanyise Khanyile and Charmaine Mgobhozi saying that they have system glitches how ever I will get my refund. I spoke to Sanele from the customer care center and he said that he can only escalate the query and will get feedback in 7 to 21 days and also spoke. I asked him for a reference number for the call he only gave me a reference number for the quality of the call. I called the call center 3 times who told that they will escalate the call however no feedback till today. I the call center agents told me that they will call me back but no one has called me back till today. I am a pensioner and I cannot afford to be have my account debited with R69.00 each month. I need some from yello data to confirm that my account will no longer be debited and that I will get my refund from the time I cancelled yello data! This is ridiculous and unprofessional. I am really upset that no one can help me. I want my money!

Nellie Malimabe ********** 463