Never signup with Yellodata

<p>I have the same problem than all the other yellodata users. I signed up for a R99 1 gig deal. Only too find that they debited my account with more than R490 each month. I was told that I need to send them a bank statement as proof. I did not understand why but did this on the 11th of August only to receive feedback on the 23rd of August (12 days later). The feedback was “Please be advised it takes 21 working days to process a refund only after receiving the statement, it is still within the 21 working days and your refund is still under a process”. After a lot of phone calls to Michelle, Claudette and Jaqueline I was told that they had a system error showing my data more than was really available and that this resulted in me using out-of-data bundle data. I was called back on the 24th of August by the supervisor Sanele (who is never available) telling me that I will be refunded within the next 2 days. After a week I still did not received my refund and my account was once again debited with R494.00 while I specifically ensured that I do not use out-of-data bundle data. I also do not understand how yellodata can run a business, deducting money from peoples’ accounts but cannot supply us with statements. Apparently there system is unable to do so. Up to now I do not know if I will be able to solve this mess and although I was told that I can cancel the deal at any stage I am not sure if this will be that easy. Therefore never sign up with yellodata.</p> <p> </p>