Customer Service down the toilet!

<p>Yello data has called me at the beginning of April for a promotion for the 1GB ********** per month. I accepted the offer as it sounded decent. They took all my details and I opt for a Debit order to go off the 27th of each month. They also advised that i will receive my data the 1st of every month - starting the 1st of May. A few days after the deal was sealed - I received an SMS stating that my offer has been declined as I didnt qualify. I didnt bother to call because I received 2 consecutive SMS's confirming that it has been cancelled.</p> <p>Only to receive an SMS from my bank on the 28/04/2017 that a deduction of R99.00 went off. I then called Yellodata and was transferred to the Billing department and a Agent assisted me saying that my service has been cancelled but she cannot see the debit order as there's a different department which deals with all transactions that took place on my account, She also advised that i cannot have a reversal done with my bank as Yellodata will see it as a payment that was meant to be paid and this might lead my account go into arrears and/or Yellodata will deduct it again the following month of which I dont understand because i dont have any service with Yellodata anymore as it has been cancelled according to the SMS and the very first agent I've spoke to and I didnt receive any data for that matter!!! I've called in everyday for the last past week and this is going on for 2 weeks and no one can seem to help me? According to the agents there is no Billing Agents available in the Billing department to speak to as they only deal with correspondance. The next day, an agent then advised I need to email through my bank statement as proof that the payment was deducted to ********** and gave me a timeframe of 24-48hrs for response (which i did on the 03/05/2017) - I did that twice and no confirmation e-mail came back. Today is the 09/05/2017 and I called in again today and NO MANAGER is ever available!!!!!!!!! They either in Meetings or Trainings. My money was good for a deduction???? But where is the ****in' SERVICE???????!!!!! Everyone is just advising, advising and referring but NO ONE CAN HELP!!!!!!!! I WANT MY MONEY BACK PLEASE....</p>