Cancelled months ago and still getting billed!! - No feedback

<p>I'm still getting billed after I cancelled in early May 2017. My first email sent to ********** for a refund was on the 19/5/17 - Still no feed bac**** Phoned again as I was still getting billed after cancellation and requesting a refund the first time. They then requested me to email once again to send bank statements for refund which I also requested to make sure that the debit has been cancelled - Still nothing has been done!!! Once again nothing has been done!! I Phoned today to find out when they going to stop deducting money from my account and refund me!! Their response was - " I will escalate it to the billing Department" REALLY NOW!!!!! Obviously this system isn't working otherwise there wouldn't be this issue at all!! Please sort this out asap!! Ref no:yd- ********** 0-1 </p>