JvdL
Juanita van der Linde

1 reviews | Active since Feb 2010

17 Mar 2016, 12:32

SELLING OF YELLOW DATA THAT DID NOT WORK

ON 10/3 I WAS CONTACTED BY AGENT ABOUT CHEAPER DATA PACKAGES. I ACCEPTED A PACKAGE OF 250MB FOR R39 FOR BOTH ME AND MY DAUGHTERS CELLPHONE NUMBERS. THE NEXT MORNING I WAS CONTACTED BY A LADY WHO WANTED TO HELP ME CHANGE MY APN SETTINGS. I WORK ON A BUSY SWITCHBOARD AND ASKED HER TO PHONE BACK WHICH SHE SAID SHE WILL. LATER THE AFTERNOON I PHONED BACK AND WAS TOLD THAT MY ORDER WAS NOT DONE YET AND THAT IT WILL TAKE 48 HOURS. AFTER NOT HEARING ANYTHING I PHONE BACK ON THE 15.3.16 FIVE DAYS LATER. I WAS HELPED BY A LADY NAMED CLAUDETTE WHO HELPED ME TO CHANGE APN SETTINGS AND PUT MY PHONE ON YELLODATA. ONCE THAT WAS DONE I DID NOT HAVE ANY INTERNET ACCESS. I HAD TO PUT OFF MY PHONE AND RESTART AGAIN. STILL NO INTERNET ACCESS. SHE THEN SAID SHE WILL ESCALATE THE QUERY AND SOMEONE WILL PHONE ME AFTER 48 HOURS I PHONE AGAIN AT 12HOO TODAY MUCH MORE THAT 48 HOURS. MY YELLODATA WAS STILL NOT WORKING. AND I AM DEFINATELY NOT INTERESTED .I HAVE CANCELLED AND PLEASE MAKE SURE THAT MY ACCOUNTS WONT BE DEBITED AS I COUL.D NOT USE ANY DATA THAT WAT GIVEN TO ME. YOUR SERVICE SUCKS!!!

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Replies (1)
Yello Mobile
Yello Mobile's reply17 Mar 2016, 12:56
Official
Hello juanitav,

We do apologize for the inconvenience caused you will be contacted shortly and assisted with your network query .

Kind Regards