1 reviews | Active since May 2017
YDE SANDTON
Highly disappointed with YDE. a friend of mine bought me a gift on the 27th of November. i tried it on and it was too small. i went back to the store on the same day and was told that it takes 48hours for the purchase to reflect as it was bought on account and i should come back on sunday.
On sunday i got there and was told the purchase isn't reflecting as it was the weekend.
i mean how frustrating is this being sent from pillar to post. on sunday the manager then told me to come on Tuesday as it will reflect.
i returned to the store on Tuesday the 3rd of December and the purchase is reflecting HOWEVER they are unable to process the refund as they do not have hard cash?????????????????????
so yet again i have been sent away and told that they will contact me when they have cash!!!
Upon receipt of your query we escalated your concerns raised to the relevant department to investigate.
We can confirm that the relevant Store Manager has been in contact with you and are pleased to confirm that this matter has been resolved.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
YDE Online team
Best regards,
Upon receipt of your query we escalated your concerns raised to the relevant department to investigate.
We can confirm that the relevant Store Manager has been in contact with you and are pleased to confirm that this matter has been resolved.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
YDE Online team
Best regards,
