CG
Calym G
1 reviews | Active since May 2014
07 Nov 2019, 11:56
YDE - Ruald Rheeder - Clothes are not that durable
I have been a customer at YDE for a while and I love their stuff. I have spent many of my salaries on Ruald Rheeder merchandise which is my favourite designer, but the clothes very quickly start to form small holes. I wash gently coz I love my clothes, but it doesn't seem to do much for the life of the garments.
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Yde's replyOfficial
15 Nov 2019, 08:42 Thank you for bringing this matter to our attention.
At YDE, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We, therefore, troubled to hear about your experience.
In line with our returns policy, we do have a returns procedure for items that may present a potential manufacturing defect within the first 6 months from the date of purchase. The customer is welcome to take the items with their receipt to the store and speak directly to the store manager. The item/s may be referred to our quality control department for further assessment.
We can confirm that we tried contacting you to address your concerns raised but have been unsuccessful in our attempt.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ or via email ***
Kind regards, YDE Online Team
At YDE, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We, therefore, troubled to hear about your experience.
In line with our returns policy, we do have a returns procedure for items that may present a potential manufacturing defect within the first 6 months from the date of purchase. The customer is welcome to take the items with their receipt to the store and speak directly to the store manager. The item/s may be referred to our quality control department for further assessment.
We can confirm that we tried contacting you to address your concerns raised but have been unsuccessful in our attempt.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ or via email ***
Kind regards, YDE Online Team
Yde's reply15 Nov 2019, 08:42
Official
Thank you for bringing this matter to our attention.
At YDE, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We, therefore, troubled to hear about your experience.
In line with our returns policy, we do have a returns procedure for items that may present a potential manufacturing defect within the first 6 months from the date of purchase. The customer is welcome to take the items with their receipt to the store and speak directly to the store manager. The item/s may be referred to our quality control department for further assessment.
We can confirm that we tried contacting you to address your concerns raised but have been unsuccessful in our attempt.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ or via email ***
Kind regards, YDE Online Team
At YDE, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We, therefore, troubled to hear about your experience.
In line with our returns policy, we do have a returns procedure for items that may present a potential manufacturing defect within the first 6 months from the date of purchase. The customer is welcome to take the items with their receipt to the store and speak directly to the store manager. The item/s may be referred to our quality control department for further assessment.
We can confirm that we tried contacting you to address your concerns raised but have been unsuccessful in our attempt.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ or via email ***
Kind regards, YDE Online Team