YDE ROSEBANK - Poor service delivery, NOT WORTH THE SUPPORT!

I bought a gift for my husband from YDE- It was a sale item. He tried in on and it did not fit, so we decided to exchange for a bigger size or something else in the store. I arrived at YDE Rosebank with my slip and they refused to exchange the item. They said that the cashier was supposed to tell me that I will not be allowed to return this item (which she did not) because if she did I would have gladly left the store and supported another store that accepts returns. Now I am sitting with an item that I cannot use and paid for in cash. I am appalled by this policy and considering cancelling my account with YDE and supporting them in future. Dear YDE, let me give you a little tip.... When you allow returns/ exchanges, 1. The person will look for a bigger size, exchange it and you will still be able to sell it at your store 2. If the person exchanges and there is no bigger size of the same item and if for example, the sale has ended, there is a very high probability that he will purchase a non sale item of higher value - And YOU win either way.... BUT with not allowing these options, you loose loyal customers like myself, you have more cancelled accounts and you loose your credibility as a store!!!!!!! Do yourselves a favour and go over your policies again.