Yde returns policy shocking

I ordered 3 dresses online on 23 Oct 2025, the dresses were delivered by 31 Oct 2025. All of the dresses are small and do not fit, although I ordered my size. I was not aware the return policy is 14 days for yde as all of the other retail brands are 30 days. All dresses are in their original packaging and have all their tags. I contacted the company to ask if they could please assist me with a return or exchange for a bigger size they were so rude, they said unfortunately there is nothing they could do. These dresses are over R2000, all I asked was for some resolution, as what am I supposed to do with items that do not fit, even a gift card or some form of assistance would of been appreciated. I am truly disgusted and shocked that no one could help me, I even asked to speak to a manager, and I was informed that I couldn't. I have been a loyal customer since 2011, you guys have lost a loyal customer.