VR
VISHAL R
1 reviews | Active since Apr 2018
05 Apr 2018, 10:10
YDE Returns policy
Hi i purchased a pair of shoes on the 3 March 2018. I had fitted it on without socks and the shoe fitted my feet. However when i tried it a few weeks later with socks on it felt very tight. I didnt have the chance to return it up until the 5 April 2018 when the cashier stated that there is a 14 day return policy. Does YDE not take into consideration that people have other important things to do, not just buy things and return in 14 days? Despicable behavior from a reputed fashion house. I will definitely be closing my account!!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Yde's replyOfficial
11 Apr 2018, 16:09Thank you for your post.
At YDE, we allow ordinary returns or exchanges within 14 days of purchase provided that the original invoice or gift receipt is presented as proof of purchase and all the other requirements of this policy is met.
As the shoes were returned after the allocated 14 day returns period, it did not fully comply with our returns policy and you were correctly advised that the return could unfortunately not be authorised. Please be advised that that our Returns Policy can be viewed on the reverse side of our dockets and on our website at www.yde.co.za.
Whilst we acknowledge your frustration regarding this matter, we regret that we are unable to assist you, and sincerely hope that you will be able to understand our stance in this matter.
Yours sincerely,
YDE Online Team
Best regards,
Yde's reply11 Apr 2018, 16:09
Official
Thank you for your post.
At YDE, we allow ordinary returns or exchanges within 14 days of purchase provided that the original invoice or gift receipt is presented as proof of purchase and all the other requirements of this policy is met.
As the shoes were returned after the allocated 14 day returns period, it did not fully comply with our returns policy and you were correctly advised that the return could unfortunately not be authorised. Please be advised that that our Returns Policy can be viewed on the reverse side of our dockets and on our website at www.yde.co.za.
Whilst we acknowledge your frustration regarding this matter, we regret that we are unable to assist you, and sincerely hope that you will be able to understand our stance in this matter.
Yours sincerely,
YDE Online Team
Best regards,